Frequently Asked Questions
Everything you need to know about our artisanal baked goods and delivery services.
How far in advance should I place my order?
To ensure the highest quality and freshness, we recommend placing your order at least 48 hours in advance. For custom cakes or large events, please provide at least 7 days' notice.
Do you offer delivery for fragile items like cakes?
Yes, we provide specialized local delivery using climate-controlled vehicles to ensure your cakes and pastries arrive in perfect condition. Delivery fees are calculated based on your distance from our bakery.
Are there gluten-free or vegan options available?
Absolutely. We have a dedicated range of gluten-free, dairy-free, and vegan treats. You can filter our shop by dietary requirements to find products that suit your needs.
How should I store my baked goods once they arrive?
Most of our breads and pastries are best enjoyed on the day of delivery. Cakes should be kept refrigerated but brought to room temperature 30 minutes before serving for the best flavor.
What is your policy on returns and refunds?
As our products are perishable food items, we cannot accept returns. However, if there is an issue with the quality or damage during transit, please contact us within 24 hours for a resolution or refund.
Can I customize a cake with a specific design or message?
Yes, we love creating custom orders! You can add a personalized message during checkout, or use our 'Custom Order' form to upload reference images for bespoke designs.