Returns & Refunds Policy
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once a delivery has been completed. If you are unsatisfied with the quality of your order, please contact our support team within 24 hours of receipt to initiate a refund or replacement request.
Document the Issue
Take clear photographs of the product and packaging, noting any specific quality concerns or damage incurred during transit.
Contact Support
Email our customer care team at [email protected] with your order number and the photos within 24 hours of delivery.
Internal Review
Our pastry chefs and logistics team will review your claim to determine if the product failed to meet our quality standards.
Resolution
Approved claims will receive either a full refund to the original payment method or a complimentary replacement delivery scheduled at your convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing